РефератыИностранный языкUnUnmanaged Heart Essay Research Paper Can a

Unmanaged Heart Essay Research Paper Can a

Unmanaged Heart Essay, Research Paper


Can a person?s heart be controlled? Do all people go have some form of


emotional management or emotional labor in their lives? In the book, The Managed


Heart, written by Arlie Hochschild , discusses the issues of emotional labor and


emotional management. In the book, it describes the difference between the two


issues and gives Hochschild?s opinion on those issues. The first issue is


emotional management. This is where the fight attendants learn how to deal with


certain situations that they might encounter. Basically, they are taught to


manage their emotions and look at their situation from the other side. By doing


this, the flight attendants can create a happy and more comfortable setting for


the passengers. On page 113 in the book, it states that the fight attendants


should imagine a reason to excuse an obnoxious or unruly passenger. This is what


Delta teaches: emotional management. The other issue is emotional labor. The use


of emotional management is emotional labor. They flight attendants use surface


acting in everyday work life. They are there to mak

e the passenger feel


comfortable and happy. This is a cover sheet for the flight attendants emotions.


They are in a way bottling up their feelings to produce another feeling. The


problem with emotional labor and surface acting are they become a part of that


person. Hochschild thinks that this is a bad thing because one will never break


away from the emotional labor and in turn have trouble expressing their inner


feelings, (deep acting) in their private lives. In summary, emotional management


is emotional labor. Emotional management is the learning how to deal with


situations. Emotional labor is the actual use of the emotional management.


Learning emotional management is helpful, but can affect that person?s


lifestyle. When they use emotional labor, they are hiding their inner feelings


to create are better atmosphere for others. People using this might never be


able to distinguish the difference between their surface acting and deep acting.


Hochschild?s sees this as a problem for the people affected by this emotion


manipulator. This will affect their friend?s, family, and the rest of society.

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